HFS Research Features Neurealm's AI-Native Operating Model in Latest Challengers' Code Report

HFS profiles how Neurealm operationalizes Services as Software. Neurealm reports 76% less manual RunOps effort and 37% lower AI-native build costs.

PRINCETON, NJ, UNITED STATES, November 4, 2026 /EINPresswire.com/ -- Neurealm, an AI-first technology services company, today announced its inclusion in HFS Research's Challengers' Code series, which profiles emerging and mid-sized firms reshaping enterprise service delivery.

The report highlights Neurealm’s AI-native operating model and its alignment with HFS Research’s Services as Software (SaS) framework, which shifts technology services from people-led delivery and effort-based economics toward AI-led execution, reusable IP and outcomes. Neurealm brings this model together through AI adoption measurement, agent orchestration, redesigned delivery teams, reusable IP, workforce readiness, and evolving commercial economics.

At the center of that model is an important industry challenge: enterprises cannot effectively connect AI-led delivery to commercial outcomes unless they can establish how much of the work AI is actually performing.

An AI-native operating model, in practice

Neurealm's approach rests on a simple premise: an enterprise cannot understand the value of AI-led delivery without first knowing how much of the work AI is actually doing. That's the starting point for an operating model built around six connected pieces.

AIMI (AI Maturity Index) establishes the AI adoption baseline, tracking progress across the delivery lifecycle from early, assisted AI use toward full agentic delivery. NeuGAIN, Neurealm's AI engine, orchestrates agents, plugins and workflows across Engineering, Data, RunOps, Security and Business AI. ZIF, Neurealm's Zero Incident Framework, watches the delivery estate and flags problems before they surface, with agents handling routine operational work independently.

Neurealm Labs, a hub-and-spoke model, runs experiments with delivery teams and external collaborators, then turns what works into reusable tools across every other engagement

Forward deployed engineers connect the platform to live client accounts, while AI-led engineering teams operate with smaller teams and a stronger AI architect role.

And AI Quotient tracks how well individuals and teams understand, use, and work alongside AI. Together, these let Neurealm connect AI adoption directly to delivery economics — the step HFS's research finds missing across most of the industry.

" The Services as Software shift only works if the operating model is aligned across the AI platform, the AI-powered offerings, innovation, partnerships, pricing, and new age people architecture. More importantly, we need the right metrics that measure value delivered. At Neurealm, we've aligned each one of these pieces, and that's what creates a flywheel of AI maturity across our engineers and our delivery." - Kshitij Kulkarni, Chief AI Platform Officer, Neurealm

Key facts: Neurealm's results from live client engagements

- For an airline client, an agent chain cut the time to move a business requirement to an engineering-ready state from roughly three weeks to about 40 minutes, with the overall project cycle now running 40% faster.

- Built as an AI-native engagement from the outset, a hospital information system project was delivered in nine months, half the typical timeline, at 37% less cost than the same scope under conventional delivery.

- RunOps agents cut manual firewall administration effort by 76% for a technology services client operating 120 firewalls across roughly 40 locations, while raising security-audit compliance to 100%.

“Enterprise buyers are being told by every provider that AI is making delivery faster and cheaper. Very few can show what that means on a specific account. Neurealm can, because it has rebuilt how it engineers, modernizes, and operates around AI, and thus is able to track what that shift is actually producing.” - Mayank Madhur, Practice Leader – Healthcare and Life Sciences, HFS Research

Neurealm's full profile is featured in HFS Research's Challengers' Code report, available here.

About Neurealm

Neurealm is an AI-first technology services company helping enterprises build the intelligent systems that power the future. We work across the full Physical AI to Agentic AI spectrum, from edge devices to autonomous agents, and help enterprises move from AI experimentation to production-grade deployment, powered by NeuGAIN, our unified AI platform. Our outcome-driven, engineering-led approach spans AI, Engineering, Data, RunOps and more, serving 280+ enterprises worldwide.

Soumika Das
Neurealm
marketing@neurealm.com
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